Welcome to SITEL E-cademy Online Platform. This platform is specifically designed to provide online accessibility to a wide range of learning materials that will enable a more conducive and efficient learning experience. This online learning experience is open for all individuals who are considering a career with SITEL.
The E-cademy online platform is very easy to use and navigate. You can enter and register via www.sitelacademy.learning-tribes.com. A unique username and password will be provided by the tool. You may now use this to learn and use material, modules and programs that are accessible based on your profile.
The access to E-cademy is proprietary and shall be governed by the following terms and conditions of SITEL:
- As a learner, you are expected to maximize your learning experience through the E-cademy online platform.
- Access and usage of E-cademy is FREE of any financial liabilities and will not require any cost from your end.
- Upon account registration, your unique username and password will be valid for only thirty (30) days
- Your username and password must be treated with utmost confidentiality and sensitivity.
- Sharing of passwords and/or allowing others to use or access your account is considered a violation of this agreement. Your access to the online platform shall be automatically terminated upon validation of the offense committed.
- The use of the E-cademy online platform shall strictly be used for official learning purposes or activities only.
- All contents and materials in the E-cademy online platform are all proprietary under Learning Tribes and SITEL.
- Using and/or sharing of any contents and/or materials from the E-cademy is strictly not allowed. In cases where there is a necessary need to use and/or share, a prior written request to SITEL Academy should be provided; subject to approval.
- All information, materials, data provided shared with SITEL thru Sitel Academy and/or E-cademy online platform and/or Learning Tribes shall be used, handled and processed in accordance with the Data Privacy Act of 2012.
- There is no employee – employer relationship between SITEL and YOU, as the learner.
By agreeing to these Terms of Service, you understand and agree with all the contents stipulated on this agreement. You also confirm your awareness and commitment to comply with the terms, conditions and expectations of the program during the duration of the agreement. You understand and agree that you are expected to treat all materials, data and information shared to you and/or accessible to you from SITEL as confidential and proprietary. Consequently, you agree that all information provided to SITEL may be used, processed, analyzed, stored and shared in accordance with the Data Privacy Act of 2012. Your data and information will be automatically deleted and purged once the prescriptive period has ended and/or its purpose has been served. Finally, you agree that all stipulations in this agreement may change as deemed necessary by SITEL.
DATA PROTECTION NOTICE
I. INTRODUCTION
Sitel Philippines Corporation (“Sitel”), an affiliate of the Sitel group of companies (the “Sitel Group”), located at the 5th Floor, Ortigas Techno Point One, Doña Julia Vargas Avenue, Ortigas Center, Pasig City 1604 Philippines has prepared this Data Protection Notice (the “Notice”) to outline its practices regarding the collection, use, storage, transfer and other processing of individually identifiable information about you (“Individual Personal Data”) and sensitive personal information (“Sensitive Personal Data”) during the course of the recruiting process and while you perform duties on behalf of Sitel (whether directly or through a third party vendor), as well as after you cease performing duties for Sitel. Sitel also may provide you additional notices from time to time, related to data protection or privacy, such as a computer use terms, etc.
II. DATA COLLECTION AND PURPOSES OF USE
Good employment practices and the effective running of our business require Sitel to collect, use, store, transfer and otherwise process certain Individual Personal Data and Sensitive Personal Data. Individual Personal Data and Sensitive Personal Data will be referred to collectively as “Personal Data”.
A. Individual Personal Data Collection
Sitel collects Individual Personal Data that is directly relevant to its business, required to meet its legal obligations, or otherwise permissible to collect under local laws. In particular, Sitel may collect the following categories of Individual Personal Data:
(1) Personal and family information, as applicable, and including but not limited to: name (s); contact information, information related to birth, citizenship, government issued identification cards/numbers, financial and banking information and dependents.
(2) Work related information, as applicable, and including but not limited to: results of recruiting and job-related assessments, job related information relating to your position and the organization, benefits, compensation and other pay related information, attendance, work performance, performance assessments, personal development plans, disciplinary records, training, background related information, information systems and electronic data from company systems, video and audio record/monitor, and contact information.
B. Sensitive Personal Data
Sitel may collect and process certain special or other significant categories of Sensitive Personal Data about you such as health condition (including drug screening and pre-screening) and union membership for purposes of complying with government reporting requirements and other legal obligations of Sitel and the Sitel Group, as applicable. Sensitive Personal Data will be used for the purposes described in this Notice and processed, disclosed, and transferred in the same manner as described in this Notice.
C. Personal Data Use and Processing
Sitel may use the Personal Data listed above for specific purposes, as applicable, and including but not limited to:
(1) Administering and managing your potential relationship with Sitel; (2) general administration; (3) human resources information systems and application support and development; (4) information technology and information security support (including firewall monitoring, anti-spam and virus protection); (5) management of internal business operations (including monitoring compliance with Sitel policies and procedures); (6) preparation, management, and use of an internal business telephone/e-mail directory; (7) payroll and compensation administration and processing (including compensation decisions); (8) tracking financial and compensation metrics; (9) compensation management; (10) budgeting; (11) benefits and insurance administration and management; (12) fostering career planning and growth; (13) complying with applicable government reporting and other local law requirements and other legal obligations; (14) defending, preparing for, participating in and responding to potential legal claims, investigations and regulatory inquiries (all as allowed by applicable law); (15) disciplinary actions/investigations (as allowed by applicable law); (16) training, advice and counseling purposes; (17) performance and productivity reviews/assessments and general performance management; (18) facilitation of improved recruiting activities, talent management and succession planning; and (19) authentication/identification (e.g., intranet); (20) client reporting.
III. MONITOR, VIDEO, SURVEILLANCE AND RECORD
Sitel reserves the right to monitor, video, conduct surveillance and record in any way it deems fit the workplace premises, including workstations, desks, cubicles and other locations within the company premises and at home (as applicable) that are used to conduct the Company’s business (“Monitoring Activities”).
There shall have no expectation of privacy in the workplace and particularly in relation to the areas covered by the Monitoring Activities.
The surveillance video of the Monitoring Activities can be viewed and stored by the Company and its clients.
Sitel may use, process, analyze and transfer information gathered during the Monitoring Activities, which includes my personal information, whether in real time or after recording, for the purpose of managing the business operations, business needs, client needs and human resource needs of the Company.
Sitel may share my personal information gathered from the Monitoring Activities within the Company, other Company affiliates, government authorities, service providers contracted by the Company to provide certain human resource support activities, and to Company clients.
IV. DISCLOSURES OF PERSONAL DATA AND INTERNATIONAL TRANSFER
Sitel may transfer the Personal Data to any of the affiliates of the Sitel Group and/or its parent company, as well as third parties acting on their behalf or under its assignment, which may derive in international transfer of Personal Data, since such affiliates or third parties may be located in the EU, USA and Canada, India and/or the Philippine (and such other countries as I may be notified from time to time in writing).
The disclosure of Personal Data or international transfer will be carried out as part of normal business operations, which includes but is not limited to human resources and payroll-related tasks (e.g., banks, insurance companies and other employee benefit providers). Sitel may also disclose Personal Data to third party service providers in connection with information technology support (e.g., software maintenance and data hosting) and human resources support (e.g., benefits and human capital management consulting), and for background checking purposes.
For purposes of these disclosures and/or international transfer of Personal Data, Sitel (i) exercises appropriate due diligence in the selection of such third party service providers, and (ii) requires via appropriate contractual measures that such third party service providers maintain adequate technical and organizational security measures to safeguard the Personal Data, and process the Personal Data only as instructed by Sitel and for no other purposes.
Sitel may also disclose Personal Data to governmental agencies and regulators (e.g., tax authorities), social organizations (e.g., the social security institute), human resources benefits providers (e.g., health insurers), external advisors (e.g., lawyers, accountants, and auditors), courts and other tribunals, and government authorities, to the extent required or permitted by applicable legal obligations.
V. DATA SECURITY AND DATA INTEGRITY
Sitel takes its obligations to protect my information seriously and will take reasonable steps to protect my information. For such purposes, Sitel maintains appropriate technical and organizational measures to protect against unauthorized or unlawful processing of Personal Data and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage to Personal Data.
VI. ACCESS TO PERSONAL DATA
You have the right to access, review, update, correct and request the deletion of your own Personal Data, as applicable according with the applicable laws and regulations. Also, you are responsible for informing Sitel if there are any changes or inaccuracies to your Personal Data. You should transmit any requests for access or updates to, or corrections or deletions of your own Personal Data to Sitel as specified below in Section VI.
VII. DATA STORAGE
The data will be stored in Sitel owned and third party systems and access to it is encryption protected.
VIII. DATA RETENTION
Personal information shall be retained for as long as it legally needed or as long Sitel has a legitimate need to retain it.
IX. DISPOSAL
When personal data is no longer required or needed for business purposes, it shall be disposed or discarded in a secured manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public, or prejudice the interest of the Sitel’s data subjects.
X. QUESTIONS ABOUT PROCESSING OF PERSONAL DATA
If you have any questions about this Notice or wish to (i) access, review, correct or request the deletion of your Personal Data or learn more about who has access to such information, (ii) make any other type of request, or (iii) report a concern related to Personal Data, you should contact your local Human Resources Manager.
XI. CHANGES TO THIS NOTICE
Should Sitel substantially modify the manner in which it collects or uses Personal Data, the type of Personal Data it collects or any other aspect of this Notice, it will notify you as soon as possible by reissuing a revised Notice, available through your Human Resources Manager and will be sent via e-mail.
******************************************************************************
ACKNOWLEDGEMENT AND EXPRESS CONSENT TO THE NOTICE
I have read this Notice and I understand its contents and acknowledge the application of its terms, including those regarding the collection, processing and use of my Personal Data, including Sensitive Personal Data, by Sitel, and the international transfer of my Personal Data to jurisdictions where data protection laws may not provide an equivalent level of protection.